HOW MUCH DO I PAY FOR SHIPPING?
Free shipping for all orders from the opening of the new website til 30 June.
After the 30th June, the price the shipping will be:
- Belgium: FREE
- Europe: 10 €
- Rest of the world: 30 €
WHEN WILL MY ORDER SHIP?
We usually ship orders in stock within 24 hrs of payment from Tuesday to Friday. At the very most it can take up to 4 business days.
WHAT SHIPPING METHODS DO YOU USE?
We use La Poste shipping service.
WHERE DO YOU SHIP ORDERS?
We ship orders to all the European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Please contact us at firstname.lastname@example.org for information on overseas shipping
DO YOU SHIP INTERNATIONALLY?
DO I GET A TRACKING NUMBER?
As soon as your order is processed and shipped, we’ll send you a tracking number. Here’s the link to La Poste Track & Trace: https://track.bpost.be/btr/web/#/home
WHAT IF MY TRACKING NUMBER DOESN’T WORK?
Confirmation is sent when your order has been shipped, please allow up to 24 hours for this information to update. Contact us if you have more questions about your tracking number at email@example.com or by phone + 32 478 289 747
RETURNS & EXCHANGES
WHAT IS YOUR RETURN & EXCHANGE POLICY?
We accept returns within 15 days of purchase. Please make sure that the items still have all original tags and labels attached to them and that they are unworn, unwashed and undamaged.
If you have any other questions concerning your purchase, returns or exchanges then please contact us at firstname.lastname@example.org or by phone + 32 478 289 747.
HOW DO I RETURN AN ITEM?
Please send your return to the following address:
RUE DU MARCHÉ AU CHARBON, 62
Please make sure that all items still have the original tags and labels attached to them and that they are unworn, unwashed and undamaged. Don’t forget to fill in the return form.
WILL YOU REIMBURSE MY SHIPPING COSTS?
We’ll reimburse your shipping costs only if you’ve received the wrong item(s). In all other cases shipping will be at your expense. We recommend insuring your return package (or obtaining a tracking number of some sort). Please note that returns are out of our control until they’ve arrived at our warehouse.
CAN I RETURN MY ORDER VIA YOUR STORES?
Yes, we accept returns in our store.
HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH?
We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.
HOW CAN I EXCHANGE AN ITEM?
Please send back the item(s) and reorder the item(s) in another size online. See “How Do I Return An Item?”.
CAN I EXCHANGE AN ITEM IN YOUR STORES?
Yes, exchanges are possible in our store.